1. How can I contact your customer service ? Our customer service is available all year round from Monday to Friday, from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m. (Central European Time). You can contact us by email at firstname.lastname@example.org or use the contact form on our website.
2. How do I track my order ? After your order has been dispatched, you will receive a dispatch confirmation email. In it you will find your tracking number in order to be able to locate your order.
3. What are the customer service response times ? We strive to answer your questions as soon as possible. During our opening hours, you will receive a response in less than 30 minutes.
4. Do you offer special promotions ? Yes, we regularly offer special promotions on our products. Be sure to subscribe to our newsletter to receive the latest updates on our exclusive offers.
5. Where can I find news and events from your online store ? To not miss any news, promotions and exclusive events, follow us on our social networks. You will find all important information about our online store.
6. What payment options are available ? We accept several secure payment methods, including credit cards and bank transfers. During the payment process, you can choose the option that suits you best.
7. Do you ship internationally ? Yes, we offer delivery to all countries in the world. After selecting your items, and choosing your shipping address, delivery methods and rates will be displayed automatically before paymen.
8. Do you offer returns or refunds ? We want you to be fully satisfied with your purchases. If you have a problem with a product, please contact our customer service team as soon as possible to discuss return or refund options.
9. Can I cancel or change my order after placing it ? We process orders quickly to ensure prompt delivery. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to help you, but it will depend on the order status.
10. Why is my tracking number not working ? The invoice for your order is always sent with your package. If you have lost it, you can also send us an e-mail to receive a copy.
11. Kako mogu dobiti račun za svoju narudžbu ? Faktura za vašu narudžbu uvijek se šalje s vašim paketom. Ako ste ga izgubili, također nam možete poslati e-mail kako bismo primili kopiju.
12. I can't find my question in the list, what should I do ? Send us an email at email@example.com and we will get back to you as soon as possible.